Refund policy

Last updated: October 20, 2026

At pinbaloutlet.com, customer satisfaction is our top priority. We stand behind the quality of every product we sell and want you to feel completely confident in your purchase. Please review our return and refund guidelines below.

1. 30-DAY SATISFACTION GUARANTEE — NO QUESTIONS ASKED

We stand behind every product we sell. If you are not completely satisfied with your purchase for any reason:

  • Contact us within 30 days of receiving your order.

  • We will issue a full refund — no questions asked, no return required, whether the product is opened or unopened.

2. HOW TO REQUEST A REFUND

  • Email us at support@pinbaloutlet.com with your order number and request.

  • We will process your refund back to your original payment method within 10 business days.

  • Please allow additional processing time for your bank or credit card issuer to post the refunded amount to your account.

3. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged during transit or if you receive the wrong item:

  • Contact us immediately at support@pinbaloutlet.com or call us at +1 260-258-4254.

  • Provide your order number along with clear photos of the damaged or incorrect item.

  • We will send a replacement or issue a full refund immediately at no additional cost to you.

4. AUTO-RENEW SUBSCRIPTIONS

If you have an active recurring subscription with us:

  • You may cancel your subscription at any time through your account dashboard prior to the next billing cycle.

  • Cancellations take effect before the next scheduled order.

  • If a subscription charge processes right before you intended to cancel, contact us at support@pinbaloutlet.com and we will promptly refund the charge for you.

5. EUROPEAN UNION CUSTOMERS (14-Day Right of Withdrawal)

If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of receipt for any reason under EU consumer protection law, in addition to our 30-day satisfaction guarantee outlined above.

6. CONTACT INFORMATION

For any refund requests, returns, or questions regarding this policy, please reach out to us:

  • Store Name: Pinball Outlet

  • Address: 19936 Moenart St, Detroit, MI 48234, United States

  • Phone: +1 260-258-4254

  • Email: support@pinbaloutlet.com

  • Website: www.pinbaloutlet.com

  • Business Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST) | Saturday – Sunday: Closed